At Zonos we provide scalable technology to simplify the complexities of international commerce, making it accessible to everyone. We create products that allow businesses to take complete control of their cross-border trade experience. Our SaaS solutions alleviate the headaches of cross-border trade with APIs and software that provide businesses with the tools and data they need to scale globally, including the only true landed cost solution on the market. If you're looking to join a company with a strong mission and vision that puts people first, we want to meet you.

This position is based in St. George, Utah. Relocation assistance is provided.

About the Role

We're looking for a Licensed Customs Broker to establish the compliance framework for a high-growth technology company reshaping how e-commerce and international trade work.

Recently selected for CBP's Commercial Solutions Opening Pilot (CSOP) program and recognized as a CBP Qualified Party for AI-driven trade compliance solutions, Zonos is working directly with CBP on next-generation customs solutions. You'll be building compliant processes at the intersection of cutting-edge technology and regulatory requirements, architecting how compliance works when automation handles the heavy lifting.

What You'll Work On

Establish and maintain compliant processes for customs business activities within Zonos
Provide oversight and sign-off on classification guidance, duty calculations, and CBP interactions
Build internal procedures that bridge our technology with regulatory requirements, ensuring Zonos operations meet all customs broker obligations
Work with modern technology and automated workflows, translating regulatory requirements into practical, scalable operations
Build compliant systems at scale where millions of shipments depend on getting customs right

Why This Role Is Different

You'll be working with a team that's building the future of cross-border commerce, working directly with CBP on innovative pilot programs, and establishing how compliance works when technology does the heavy lifting. This is officer-level work: building systems, making strategic decisions, and representing Zonos's compliance posture to regulators and partners.

What We're Looking For

You must have an active US Customs Broker License. That's the baseline. But we're looking for more than credentials.
Someone who understands e-commerce customs operations.
You've dealt with the incomplete data, the misclassifications from sellers who don't understand what they're shipping, and all the chaos of moving goods across borders at scale.
You've established compliant processes before. You're comfortable in a fast-paced technology environment where figuring out how regulations apply to new business models takes thought and good judgment.
You can translate regulatory requirements into systems that work in practice.
You think about how processes will scale, where they'll break, and how to build in quality from the start.
You've worked effectively with CBP and understand that compliance is a partnership.
Required:
- Active US Customs Broker License
- 3+ years of customs brokerage experience
- Strong understanding of PGA requirements
- Experience with PGA permits, certifications, and compliance procedures
- Ability to work effectively with both CBP and PGA officials
Helpful but not required:
- Familiarity with ACE/ABI systems
- Experience with brokerage software platforms (CargoWise, Descartes, WiseTech, Customs City)

What We Offer

Actual salaries will vary based on various factors such as education, experience, training, scope, etc. Salary is just one component of our total compensation package.
Medical, Dental, Vision, & Life - we pay 100% of the employee premium!
Paid parental leave and other life event leave
401k retirement plan with generous company match
Flexible time off - we require all our Zonuts to take a minimum of 2 weeks off per year. Take some time to relax!
Employee Assistance Program
1 month paid time off at 5 year anniversary
Office stocked with snacks and drinks
Weekly company lunches

Life at Zonos

Welcome to Southern Utah where the sun is shining 255 days out of the year, palm trees are swaying in the breeze, and adventure and exploration await! Neighboring the stunning Zion National Park, Southern Utah is known for its outdoor recreation. Explore endless options for biking and hiking trails all over town, enjoy watersports, boating, and fishing at Sand Hollow State Park, and when you need to get away, we are only a short hour and a half drive to the entertainment and fun of Las Vegas.

As a Zonut you'll be able to take in the gorgeous view of St. George from Tech Ridge, a rapidly growing epicenter for tech, retail, and dining here in Southern Utah. As an organization, we are always striving to be a great company, not just a big company. We are constantly cultivating an environment of collaboration and teamwork, where our APIs and core values are the living, breathing heartbeat of everything we do.

Here at Zonos we are committed to cultivating a team of ambitious and innovative people who are hungry and willing to stretch and grow. International trade is complicated and working at a growing cloud technology company is hard, but we are here to support your learning and development. For these reasons, if you are uncertain about applying, we encourage you to do so even if your experience doesn't exactly match the job description. We welcome diverse perspectives from people who think outside the box and aren't afraid to challenge assumptions. Come join us!