Empathy. Precision. Patient connection.

KangarooHealth is a nationwide provider of remote patient monitoring (RPM) and chronic care management (CCM) services. We partner with practices and health systems of every size, embedding directly into their workflows to deliver scalable, high-performance care programs. Our clinical team works inside client EMRs, executes proven outreach protocols, and drives measurable outcomes—higher patient participation, better compliance, and improved reimbursement for our partners.

We’re looking for a certified Medical Assistant to join our remote clinical team. This role is built for someone who genuinely connects with patients, stays organized under volume, and takes pride in keeping people engaged in their own care. As a KangarooHealth MA, you’ll be the frontline touchpoint for patients managing chronic conditions like Hypertension, Diabetes, Heart Failure, and COPD—helping them stay on track, stay connected, and stay healthy between visits.

What You’ll Do

You’ll conduct daily patient outreach—Welcome Calls, Compliance Calls, alert outreach calls and escalation to providers based on specific SOP, and enrollment support—while documenting interactions accurately in the KangarooHealth monitoring platform. You may also interact with client clinical team using the Client's EMR

We’re Looking for Someone Who Is:

Empathetic and patient-centered—you treat every call like it matters, because it does
Highly organized and self-directed—you manage your schedule, your queue, and your documentation without being micromanaged
Comfortable with technology—you adapt quickly to new platforms, EMRs, and digital workflows
A clear, confident communicator—both on the phone with patients and in written documentation
Calm under volume—you stay focused and professional when the caseload is heavy
Committed to quality and compliance—you do the job right, every time

Requirements

Active national MA certification: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCT), or equivalent
3+ years of clinical experience in a hospital, family practice, or geriatric setting
3+ years of EMR documentation experience; ability to learn new platforms quickly
1+ year of remote work experience with high-volume patient phone engagement
Technical fluency with G-Suite, Microsoft Office, Hubspot, Slack, Zoom, Epic, ECW, Athena, and similar platforms
Strong working knowledge of chronic conditions and their management (HTN, DM, CHF, COPD)
Familiarity with RPM/CCM billing codes (e.g., 99453, 99454, 99457, 99458, 99490, 99439)
Bilingual fluency in Spanish or Russian preferred
Reliable high-speed internet, dedicated computer, and a private, HIPAA-compliant home workspace
Available to work 40 hours per week aligned with client clinic hours (e.g., 9AM–6PM local time)

Key Functions

Conduct patient outreach and enrollment activities for remote patient monitoring programs
Execute Welcome Calls, Compliance Calls, and vitals review follow-up
Identify and escalate clinical risk indicators (out-of-range readings, patient concerns) to the nursing team
Guide patients through device activation, setup, and 4G device troubleshooting
Accurately document all patient interactions in the KangarooHealth monitoring platform per protocol
Assist with device ordering and re-ordering as needed
Maintain full compliance with HIPAA, OSHA, and all company policies and Code of Conduct
Support onboarding and orientation of new clinical team members

Compensation & Benefits

$39K–$48K | based on experience and certification

Base salary plus bonus
Fully remote — no commute, no relocation
Medical, Dental, Vision, FSA, Life and AD&D insurance
401(k) retirement plan
Paid time off
Upward growth and promotion opportunities within a fast-growing digital health startup

KangarooHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.