Connect. Enroll. Care.

The Company

KangarooHealth is a nationwide provider of remote care programs—RPM, CCM, and PCM—that help clinics track patients between visits, intervene early, and improve outcomes without adding staff burden. We embed directly into our partners’ workflows, run compliant programs at scale, and measure success by the outcomes we drive for patients and practices alike.

The Role

Enrollment is the entry point to care—and a strong first conversation sets everything that follows. As a Care Access Specialist, you’re the patient’s introduction to KangarooHealth. You’ll enroll patients into both our Remote Patient Monitoring and Chronic Care Management programs, answer real questions, secure consent, and guide patients through onboarding. For CCM patients, you’ll also complete the first care call—ensuring they feel supported and connected from day one.

This is not a scripted sales role. Patients need to trust you, not feel sold to. You earn that trust in the first call—by being honest, clear, and genuinely invested in helping them access care that improves their life.

What You’ll Do

Enrollment

Make outbound calls to eligible RPM and CCM patients on behalf of KangarooHealth’s partner provider groups
Explain our Remote Patient Monitoring and Chronic Care Management programs clearly and compassionately—what they are, why they matter, and what patients can expect
Address skepticism and concerns directly and truthfully~~—no scripts, no pressure~~
Secure verbal consent and complete patient enrollment in KangarooHealth’s system
Meet daily enrollment targets while maintaining quality and accuracy on every call

Initial CCM Care Call

Conduct the first CCM care call with newly enrolled patients, covering care plan review, chronic condition education, and patient goals
Provide health coaching and education on chronic condition self-management (HTN, DM, CHF, COPD)
Identify and escalate clinical concerns or urgent patient needs to the nursing or provider team
Accurately document CCM time and call activity in the client’s EMR per billing protocol
Apply working knowledge of CCM billing codes (99490, 99439, 99487, 99489) to ensure compliant documentation

Who We’re Looking For

Calm under pressure, clear under stress—you stay steady when a patient is frustrated or confused
You listen before you speak and guide without pushing—patients trust you because you’ve earned it
You can explain a government program to a skeptical senior and gain their confidence in under five minutes
Organized and self-directed—you manage your call queue, hit goals, and don’t need to be micromanaged
Comfortable with volume—you can execute high-volume outreach daily without losing quality or warmth
Tech-fluent—you navigate CRMs, EMRs, spreadsheets, and digital workflows without friction
Accountability-minded—you follow the playbook, flag problems early, and ask smart questions

Requirements

Active LPN or LVN license with multi-state compact privileges
3+ years of clinical experience in a hospital, family practice, or geriatric setting
3+ years of EMR documentation experience; ability to learn new platforms quickly
1+ year of remote work experience with patient phone engagement
Strong understanding of chronic conditions and their management (HTN, DM, CHF, COPD)
Familiarity with Medicare, CCM/RPM program requirements, and CMS billing codes
Technical fluency with G-Suite, Microsoft Office, Hubspot, Slack, Zoom, Epic, ECW, Athena, and similar platforms
Reliable high-speed internet, dedicated computer, and a private, HIPAA-compliant home workspace
Available to work 40 hours per week aligned with client clinic hours (~~9AM–6PM~~ local time)

Preferred Experience

Experience with CCM, RPM, or other value-based care programs
Prior call center or high-volume phone outreach experience
Medical Assistant certification (CMA, RMA, CCMA) or equivalent healthcare credential
Bilingual fluency in Spanish or another language (a plus, not required)

Compensation & Benefits

$55,000–$65,000 | total compensation

Base salary plus ~~performance-based incentives~~bonus
Fully remote — no commute, no relocation
Medical, Dental, and Vision insurance
FSA, Life and AD&D, 401(k)
Paid time off
Clear growth path within a fast-scaling digital health company

KangarooHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.