Dott is the European champion of shared micro-mobility. Created through the merger of operators Tier and Dott in March 2024, the company decided to move forward under the name of Dott and integrated all vehicles into the Dott app. With the mission to change mobility for good, the team is led by CEO Maxim Romain and Executive Chairman Henri Moissinac. Dott facilitates sustainable travel, reduces congestion and pollution in cities, and decreases reliance on cars. With more than 250,000 shared vehicles in more than 400 cities across 21 countries in Europe and the Middle East, the 10 million users have generated over 400 million rides so far. For more information, visit www.ridedott.com

Paid internship, Full-time

Hybrid - 3 days on-site in our office in Wroclaw

THE TEAM & YOUR ROLE
Part of the broader Commercial department, our CRM team ensures that millions of users love riding with Dott. As a CRM Intern, you will step directly into the action. You will help us optimize the rider lifecycle, set up A/B tests, and deploy campaigns that encourage sustainable travel in our cities. If you are passionate about marketing, data, and user experience, this is the place to start.

THE ROLE AND YOUR IMPACT AT DOTT

Setup: Part of the CRM team which is part of the commercial team
Campaign Execution: support the setup and deployment of email, in app, and push notification campaigns through platforms like Braze
Lifecycle Improvement: support improvement of lifecycle campaigns targeting new, existing and inactive riders
Reporting & Analytics: Track Key Performance Indicators (KPIs) such as open rates, click-through rates, and conversion metrics to evaluate campaign success.
Content Collaboration: Partner with the creative team to ensure copy and design assets align with brand standards and customer personas.
A/B Testing: Assist in coordinating split tests for subject lines, send times, and layouts to optimize engagement levels.
Market Research: Monitor industry trends and competitor strategies to suggest fresh ideas for improving the customer journey.
Launch CRM campaigns to attract new riders and retain existing riders via emails, push and in app

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

Basic understanding of Customer Relationship Management (CRM) concepts and tools
Familiarity with CRM platforms such as Braze or similar is a plus
Good Analytical and problem-solving skills
Good knowledge of Microsoft Excel or Google Sheets (e.g., data analysis, formulas, pivot tables)
Attention to detail and ability to work with large datasets
Strong organisational and time management skills
Good written and verbal communication skills in English
Ability to work both independently and as part of a team
Interest in marketing, customer experience, and data-driven decision making
Basic knowledge of marketing automation or email marketing tools is an advantage
Proactive attitude and willingness to learn new tools and processes

THIS MAY INSPIRE YOU

Hands-on Experience: Real impact from day one. You won't be making coffee; you will be working directly with industry-leading CRM tools like Braze and shaping campaigns reaching millions of users.
International Environment: Join a diverse, English-speaking team spread across Europe and collaborate with experts in the micro-mobility sector.
Hybrid Work Model: Enjoy the flexibility of working 3 days from our vibrant Wrocław office and 2 days from home.
Mission-Driven Culture: Be part of the European champion of shared micro-mobility, working towards reducing congestion and pollution in our cities.
Casual & Inclusive Vibe: A dynamic, fast-paced scale-up environment where your ideas are heard, and individuality is celebrated.

SALARY RANGE:
33-38 PLN/HOUR GROSS

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at Dott. We take affirmative action to ensure equal opportunity for your application, regardless of your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation, or gender identity. Come as you are and join our ride!

In case you are living with disabilities, chronic illness, or neurodiversity, please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

At Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.

* benefits may vary depending on country and position