Role Overview

The CloudOps Engineer is responsible for ensuring stability, performance, security, and compliance of all cloud-hosted services. The role involves maintaining cloud infrastructure (AWS, Azure, Heroku), supporting Salesforce integrations, and overseeing operational governance, including inventory, risk assessment, and system reliability.

Key Responsibilities

Cloud Infrastructure Operations

· Manage, monitor, and optimize AWS, Azure, and Heroku environments.

· Implement auto-scaling, high availability, and performance tuning strategies.

· Maintain CI/CD pipelines for both Salesforce-related and non-Salesforce services.

· Automate infrastructure provisioning and configuration using Terraform, CloudFormation, or ARM templates.

· Troubleshoot and resolve cloud-related issues across environments

Service Inventory and Compliance

· Maintain a detailed inventory of all production services, including:

Platform details (AWS, Azure, Heroku, Salesforce integrations)
Technology stack and software versions used in each service
Open-source license compliance and third-party dependency tracking

· Ensure all documentation is up to date for audit and compliance readiness.

Risk Assessment and Service Prioritization

· Perform risk assessments for each service focusing on:

Trust: Customer data handling (in-transit, temporary storage, permanent storage)
Availability: Impact of system unavailability or degradation

· Prioritize services based on risk and implement appropriate controls.

· Collaborate with engineering teams to design for redundancy, failover, and disaster recovery

Security and Compliance

· Conduct periodic security assessments and vulnerability scans

· Ensure authentication and authorization mechanisms follow best practices (SSO, MFA, RBAC).

· Maintain access control matrices — define who can access which services and data.

· Apply latest patches and security updates across all cloud components.

· Coordinate penetration testing (Pen Test) and remediation activities.

· Ensure compliance with internal and customer security standards.

Availability, Scalability, and Performance

· Maintain comprehensive monitoring and alerting systems using tools like CloudWatch, Azure Monitor, New Relic, or Datadog.

· Conduct load and performance testing to ensure system responsiveness under stress.

· Design and implement elasticity and auto-scaling policies to handle dynamic workloads.

· Define and track SLAs, SLOs, and error budgets to measure service health.

Cost Optimization and Reporting

· Continuously track, analyze, and optimize cloud costs across AWS, Azure, and Heroku.

· Implement resource tagging, budgeting, and cost alerts.

· Recommend rightsizing and lifecycle management strategies for cost efficiency.

Collaboration and Continuous Improvement

· Partner with Salesforce engineers, backend developers, and security teams to ensure reliability

· deployments and smooth release cycles.

· Develop runbooks, documentation, and operational SOPs for repeatable processes.

· Advocate for automation, observability, and operational excellence.

Common Business-related responsibilities

· Maintain current on all assigned internal CQ training as assigned in the CQ-QMS.

· Comply with all internal CQ Quality and Information Security requirements.

Required Skills & Qualifications

· Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

· 2-3 years of experience in Cloud Operations, DevOps, or Infrastructure Management.

· Hands-on experience with AWS, Azure, and Heroku.

· Strong understanding of networking, IAM, load balancers, VPCs, and DNS.

· Proficiency with Infrastructure as Code (Terraform, CloudFormation, or ARM templates).

· Experience implementing monitoring, logging, and alerting systems.

· Scripting skills in Python, Bash, or PowerShell.

· Knowledge of DevSecOps and secure deployment practices.

· Maintain current on all assigned internal training of the Company’s as assigned in the QMS.

· Comply with all internal Quality and Information Security Company’s requirements

· Any other duties as assigned

Preferred / Nice to Have

· Familiarity with Salesforce architecture, Heroku Connect, or Salesforce DevOps tools (Gearset, Copado, or DevOps Center).

· Experience with containerization and orchestration (Docker, Kubernetes).

· Exposure to ISO 27001, SOC 2, or GDPR compliance environments.

· Cloud certifications (AWS SysOps Administrator, Azure Administrator Associate, etc.)