About

At Algrano, a tech-focused coffee startup from Switzerland, we are on a mission to reshape the global coffee trade. We are driven by an ambitious goal: to revolutionize the age-old coffee trade industry, making it both transparent and digital.

Via Algrano's online marketplace, coffee producers can effortlessly promote and sell their coffees directly to coffee roasters in Europe and the USA. Algrano provides the online (marketplace) and offline infrastructure (logistics, insurance, financing).

Honored with the Best Innovation award by the European Coffee Industry Association in 2015 for our launch and again in 2022 for our achievements, we currently serve over 1,000 sellers and roasters in more than 50 countries. With the support of a robust investor network, our vision is to become the premier platform for direct coffee trading globally.

The Role

As our Marketplace Analyst, you are the analytical engine driving Algrano’s growth and the go-to data partner for the entire company. With a dedicated Data Engineer already handling our pipelines and data warehouse, your mission isn't to build infrastructure—it's to extract value from it.

You’ll be the bridge between raw data and commercial action, working closely with Growth, Marketing, Sales, Support, and Sourcing to ensure our marketplace is a seamless experience for discovery, conversion, and retention. Leveraging modern AI tools to accelerate your technical workflows, you'll focus your energy on what truly matters: answering critical business questions, translating complex insights into clear strategies, championing the changes that unlock scalable growth, and making sure our product roadmap is always backed by the "why" behind the "what."

Your Key Responsibilities

Decoding Demand & Optimizing Supply: You’ll analyze roaster demand and producer supply to identify gaps. By analyzing user behavior, you'll uncover exactly what roasters are hunting for—down to specific flavour profiles, processing types, producer values, and price points. You'll translate these into actionable insights for our Sourcing team. You will also turn this data into direct feedback for our producers, empowering them with intelligence on evolving roaster trends so they can tailor their future offerings to what the market truly needs.
Streamlining Conversion (The Friction Fighter): You’ll obsess over our purchase funnels. By identifying where roasters drop off, refining on-site wording, and submitting tactical fixes ("Chaos Cards") to Engineering, you’ll actively resolve checkout friction. Your goal? A 25% lift in sign-up-to-coffee conversion by the end of 2026.
Mastering the Post-Purchase Journey & Retention: The job isn’t done when the "Buy" button is clicked. You’ll analyze user behavior and support tickets to pinpoint friction in shipping and payments, partnering with Operations to smooth out the process. Crucially, you will also generate insights for our Growth team to create and optimize lifecycle emails that drive rebuys and expansion.
Market Intelligence & Reporting: You will build and maintain core company dashboards in Looker. From tracking GMV to identifying pricing outliers and underperforming coffees, you will conduct deep-dive analyses to ensure leadership and commercial teams are moving in the same, data-backed direction.

Your Scope & Toolkit

We believe in giving you clear ownership and the right tools to get the job done.

What You Own (Direct Control)

Looker Dashboard Ownership & Analytics: You are the guardian of Algrano's Looker front-end and the go-to person for analytics questions. You are responsible for organizing dashboards into a clean, intuitive structure, and ensuring they serve as a reliable source of truth for all departments.
Data Translation: Translating business questions into technical requirements, partnering closely with our Data & Engineering teams to ensure the right data is successfully ingested into the warehouse and surfaced in Looker.
Search & Discovery Configuration: Actively managing search rules, ranking, and filtering.
On-Platform Wording: Refining copy, labels, and user guidance to improve clarity and conversion.

What You Influence (Collaboration)

Growth & Sourcing Initiatives: Providing insights on Growth team campaigns (like lifecycle emails) and informing the Sourcing team of demand trends and inventory gaps.
Product & Engineering: Scoping small engineering fixes via Chaos Cards and providing data-backed proposals to Product Managers for the core roadmap.
Operational Improvements: Driving projects with the Operations team to enhance the post-purchase experience.

Your Profile

Are you a hands-on, product-minded storyteller who thrives on turning insights into revenue? We’re looking for a resourceful analyst who doesn't just present problems but builds the consensus needed to fix them.

Key Elements You'll Bring to the Role

Based in Europe: You are physically located in Switzerland or elsewhere in Europe. This ensures seamless day-to-day collaboration with our Zurich office, alignment with our core roaster market, and compatibility with our remote work setup.
Proven Track Record: You bring a minimum of 3 years of experience in Product Analytics, Growth Analytics, or a similar data-driven commercial role, ideally within an e-commerce, scale-up, or two-sided marketplace environment.
Product & Business Acumen: You relentlessly connect data to revenue and the user experience. You know the difference between an "interesting" statistic and a "business-critical" insight.
Analytical Agility: You are comfortable navigating SQL and BI tools (ideally Looker), but more importantly, you know how to leverage modern AI tools to accelerate your queries and analysis. Your true superpower is deriving the "so what?", not just writing syntax. You're also highly adept in tools like Mixpanel and Microsoft Clarity.
Action-Oriented & Resourceful: You have a bias for action. You take full ownership from the initial analysis to the final impact, challenging assumptions to deliver root-cause solutions.
Cross-Functional Collaborator: You speak "Engineering," "Product," and "Growth" equally well. You naturally partner with different teams, turning data into a shared language that gets things done.
User-Centric Empathy: You look beyond what users say to uncover their true motivations and pain points, translating deep empathy into clear, evidence-based direction.

Why work for Algrano

This role is more than data analysis; it’s about being the heartbeat of a platform that’s empowering coffee growers globally.

Impactful Mission: Join a movement to transform a centuries-old industry.
Career Growth: Opportunities for ambitious team members to take on new challenges and responsibilities.
Cultural Diversity: Work with a global team from a variety of backgrounds.
Algrano Weeks: Occasional travel to Switzerland for in-person team gatherings and excellent coffee.
Well-deserved Time Off: Enjoy 5 weeks of holiday per year to recharge.

Ready to join a team where your work makes a real difference in the coffee industry? Apply now!